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Exchanges and returns
At LoveRitmica, we want you to be satisfied with your purchase. If you need to make a return or have noticed a problem with your order, please contact us before sending the product back.
Non-personalised products
Returns of non-personalised products are accepted within the statutory withdrawal period, provided they are unused, in perfect condition and, where applicable, in their original packaging.
Where the return is at the customer’s discretion and there is no error on the part of LoveRitmica, the customer will be responsible for the postage costs of returning the product.
Once we have received and checked the condition of the product, we will issue the corresponding refund using the same payment method used for the purchase.
Personalised products
Personalised products or those made to the customer’s specifications cannot be returned simply because you have changed your mind.
Errors, defects or issues with personalisation
If you receive a product with a manufacturing defect, an item different from the one ordered, or if you notice an error in the personalisation, please let us know, preferably within 48 hours of receiving your order, attaching photographs that allow us to verify the issue.
If the error is LoveRitmica’s responsibility, we will ensure you are offered a suitable solution without you having to bear the costs arising from our error.
How do I request a return?
Please contact us, stating your order number, the product concerned and the reason for the return. We will let you know the steps to follow before you send the item back.